Shipping policy

Processing Time:
Orders typically ship within 3-5 business days. Delivery times may vary around holidays and monthly drop periods. 

Shipping Carrier(s):
All orders are shipped via USPS and UPS, depending on order size and address location. 

Free Shipping?

 Free shipping on U.S. orders over $60 

Tracking:
All orders receive a tracking number via email once shipped.

International Shipping:
• We currently ship to Canada.
• Duties and taxes are the responsibility of the customer.
• Delivery time: 7–21 business days depending on customs.

Lost / Damaged / Stolen Packages:
Orders protected with Checkout+ package protection are covered if they are lost, stolen, or damaged in transit. To file a claim, visit our order portal within 30 days of your delivery date and we’ll send a replacement at no cost. If your package hasn’t been marked delivered, please allow up to 15 days from shipment before filing a claim for a missing package.

Orders placed without package protection are not covered once the package is in the carrier’s possession, and Cuticle & Co. is not responsible for delayed, lost, or stolen packages. Please contact us at customerservice@cuticleandcompany.com and we’ll do our best to help.

Address Issues:
Customers are responsible for providing an accurate shipping address. Packages returned due to incorrect addresses may incur reship fees.

Returns / Exchanges:
If your item arrives damaged and your order has package protection, file a claim through our order portal within 30 days of delivery. Without package protection, please contact us within 48 hours of delivery.

Orders cannot be modified once shipped.